Terms of Service

Terms & Conditions


For regular bookings our payment terms are: Complete payments are due in full before any bookings.

Any changes to the original booking price, such as additional waiting time, car parking, additional stops and address changes will automatically be charged from the credit or debit card and that you provided upon booking. For account bookings additional charges will apply to the final invoice. By Making any booking with us customer is bound to pay his payment by any means either we have to get it via 3rd party recovery companies or via court, All extra charges including admin charges will be payable by the client.

Charge on your bank statement will be displayed as Euro Car Hire Ltd

Cancellation and Refund Terms

Less than 24 Hours any cancellation will be fully charged, and if its before 24 hours it can be reduced to 50% by the acceptance of the Administration of Euro Car Hire Ltd

Cars and Minibus

In case the booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.

If the customer does not appear at the time and place designated as the pickup point, we will give 15 minutes grace period before we pull off the driver, should the driver need to wait further on a waiting charge will apply at £30 per hour, charged by the hour plus any parking all monies paid will be non-refundable.

If a booking is cancelled by the Customer for major sporting events such as Wimbledon and Ascot, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.

UK Airport Chauffeurs require a minimum of 24 hours' notice for any online bookings.

If you would like to book a transfer with less than 24 hours' notice – Please call our help-line: [02077249990]. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept any responsibility for delays caused by natural circumstances are beyond our control.

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.

We may provide subcontracted vehicles occasionally.

By supplying your email address and phone numbers you permit UK Airport Chauffeurs to contact you, in return we promise never to supply your personal details to any third party.

We reserve the right to change your vehicle or chauffeur at any time if necessary.

Every effort will be made by UK Airport Chauffeurs to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.

Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.

UK Airport Chauffeurs vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customer's properties are carried entirely at their own risk and UK Airport Chauffeurs shall not be held responsible/liable for any loss/damage to such property.

UK Airport Chauffeurs will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.

UK Airport Chauffeurs and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).

UK Airport Chauffeurs maintains a strict non-smoking policy in all its vehicles.

Online quotations do not allow for public and bank holidays like Christmas Day, New Year's Eve and New Year's Day. On Christmas Day, Boxing Day and New Year's Day there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 25% surcharge.

All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.

Transfers from the airport

We offer Airport Transfers from All London Airports. We will collect you from the airport and take you to your destination.

UK Airport Chauffeurs covers all the airports in the UK, including London Heathrow, London Gatwick, London Stansted, London Luton, London City Airport, London Southend, Manchester, Birmingham and more.

We give 60 minutes free waiting from the time of landing at no additional cost for International flights and 45 minutes for European flights. For arriving passengers £10 apply for meet and greet services.Plus Parking at cost

At UK Airport Chauffeurs, the safety and satisfaction of our customers is of utmost priority. UK Airport Chauffeurs is fully licensed by Transport for London's governing body which regulates and licenses London cabs and private hire operators. For your safety and peace of mind all our chauffeurs are licenced by Public Carriage Office under fully enhanced CRB Disclosure checks.

For any clarification or further information on services and products we offer please do not hesitate contact us on www.cabs.london. UK Airport Chauffeurs reserves the right to amend, change, delete or add to these terms and conditions whenever necessary without prior notice.

Nothing contained in these terms and conditions can affect the Client's' statutory rights.